The people behind every booking

Quoted for Nairobi in under an hour. No pressure, no upsell, just the fare and the routing options in plain language.

Casablanca routing was worked out well and the price held. Would have liked email updates instead of having to phone in.

The first fare they quoted moved before I called back, but the agent found me something close the same day and explained exactly what had changed.

Good price to Delhi and the paperwork was clean. Took two calls to get the seat assignments sorted, which is the only reason this is not five stars.

Called the toll-free line at nine at night expecting voicemail and got a person. Ticketed to Kuala Lumpur the next morning.

The callback came a few hours later than promised, but the fare was worth the wait and the ticket was issued without any fuss.

The fare was fine and the ticket was issued correctly. I did have to chase them twice for the confirmation email, so plan on following up.

Accra trip went off without a problem. Good people to deal with.

Straightforward booking to Bangkok. The website quote and the phone quote matched, which is more than I can say for the last agency I used.

Third trip to Frankfurt through TripOasia. Same agent each time, which matters more than I expected.

Changed my Cairo dates twice and neither change cost me anything extra. Whoever handles rebooking there knows what they are doing.

Flew Clark to see family after four years away. They walked me through the layover and the baggage rules twice without making me feel rushed.

Pleasant experience end to end. Fare to Paris was competitive and the agent confirmed everything in writing.

Six passengers on one booking to London, all seated together, all under budget. I have no idea how they managed the last part.

Dubai over the holidays is usually impossible to price. They came back with something reasonable and confirmed the ticket the same afternoon.